Terms of service

These terms apply between [company name] (organisation number [organisation number], [address]) — "we" — and the company, private landlord or person using RealtyKeep — "you". Version 2026-11-12.

1. The service

RealtyKeep is a web service for managing property: companies, portfolios, properties and spaces, leases, tenants, service requests, maintenance, keys, waiting lists, economy and related functions, as described at https://realtykeep.com. We may develop and change the service over time. We will not remove functions that are central to how you use it without telling you in advance.

2. Accounts

• You must give correct information and keep your login details to yourself. You are responsible for what is done with your account. Use two-step sign-in where you can.
• A company's admins decide who gets access to its portfolios and with which rights, and are responsible for removing access that is no longer needed.
• Tenants and people looking for a home use RealtyKeep free of charge. Their use is also covered by these terms.

3. Your responsibilities

• You decide what information is stored about your properties, tenants, applicants and staff, and you are responsible for having a legal basis for it. For personal data you are the controller and we are your processor — see the data processing agreement.
• You may not use RealtyKeep for anything unlawful, to store data you have no right to, to send unsolicited messages, or in a way that disturbs the service or other customers, or tries to get around its security.

4. Prices and payment

• The current prices and plan limits are shown in the service. Prices are excluding VAT.
• Plans are paid monthly or yearly in advance, by card or by invoice (payment within 30 days). If payment is late we may, after a reminder, restrict the account to read-only until it has been paid.
• Upgrades apply at once and the difference for the current period is charged. Downgrades apply from the next period.
• We may change prices with at least 30 days' notice; the change applies from your next period after that.

5. Term and termination

• A monthly plan runs until cancelled and ends at the end of the paid month. A yearly plan ends at the end of the paid year. Paid fees are not refunded.
• We may terminate the agreement with 30 days' notice, or at once if you materially breach these terms.
• After the agreement ends you can export your data for 30 days. After that we delete it, except what we must keep by law (for example accounting records).

6. Availability and support

We work to keep RealtyKeep available and secure, take daily backups and fix faults as quickly as we reasonably can, but we do not guarantee uninterrupted service unless agreed in writing. Planned maintenance is announced in the service when possible. Support: [email].

7. Liability

• We are not liable for indirect damage such as lost profit, lost rent or lost data beyond restoring the latest backup.
• Our total liability per year is limited to the fees you paid us in the twelve months before the damage occurred.
• The limitations do not apply to damage caused intentionally or by gross negligence, or where the law does not allow them.
• Neither party is liable for delays caused by circumstances beyond its reasonable control (force majeure).

8. Intellectual property

The service and its software belong to us. Your data belongs to you; you give us the right to process it only to provide the service to you.

9. Changes to these terms

We may change these terms. We give at least 30 days' notice of changes that are to your disadvantage, and ask you to accept the new version in the service. If you don't accept, you can cancel before the change takes effect.

10. Law and disputes

Swedish law applies. Disputes are settled by Swedish general courts, with Stockholm District Court as the first instance, unless mandatory consumer law gives you another forum.

Contact

[company name] · [address] · [email]